Terms of service
Introduction
Welcome to Cozy. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.
About Us
Cozy is an online store based in Egypt, offering a variety of products for purchase through our website.
For any inquiries, please contact us at info@cozyegypt.com.
Use of Our Website
By using our site, you agree to:
Provide accurate and complete information when creating an account or making a purchase.
Use our website only for lawful purposes.
Not attempt to access restricted areas or interfere with website functionality.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.
Products and Orders
All products and prices listed on our website are subject to change without notice.
We strive to display accurate descriptions and images; however, slight variations may occur.
By placing an order, you agree that all information you provide is true and complete.
Orders are subject to availability and acceptance.
We reserve the right to limit quantities or reject orders when necessary (e.g., due to stock limitations, pricing errors, or suspected fraud).
Pricing and Payment
All prices are displayed in Egyptian Pounds (EGP) unless stated otherwise.
Payments are securely processed via trusted third-party payment providers integrated through Shopify.
We do not store or have access to your complete payment card information.
You agree to provide valid payment details and authorize us (or our payment partners) to charge the applicable amount for your purchase.
Shipping and Delivery
We work with reliable shipping partners to deliver your orders.
Delivery times may vary depending on your location and shipping method.
You’ll receive a confirmation email with tracking information once your order is dispatched.
We are not responsible for delays caused by courier services, customs, or other factors beyond our control.
Returns and Refunds
We aim for 100% customer satisfaction. If you are not completely happy with your purchase, please review our Return & Refund Policy (available on our website) for detailed information on returns, exchanges, and eligibility.
Intellectual Property
All content on this website — including text, images, logos, and graphics — is the property of Cozy or our licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or use any content from our site without prior written permission.
Third-Party Services
Our website uses third-party tools such as Google Analytics, Facebook Pixel, Microsoft Clarity, and Shopify integrations.
These services may collect data in accordance with their own privacy policies.
By using our site, you acknowledge that we are not responsible for how these third parties handle your information.
Limitation of Liability
To the fullest extent permitted by law, Cozy shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.
We do not guarantee that our website will always be secure, error-free, or available without interruption.
Indemnification
You agree to indemnify and hold Cozy, its affiliates, employees, and partners harmless from any claims, damages, or losses arising from your breach of these Terms or your misuse of our services.
Changes to These Terms
We may update or modify these Terms from time to time. Any changes will be posted on this page with the updated date. Continued use of our website after such changes constitutes your acceptance of the new Terms.
Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt. Any disputes shall be subject to the exclusive jurisdiction of the courts of Egypt.
Contact Us
If you have any questions about these Terms, please contact us:
📧 Email: info@cozyegypt.com
🌐 Instagram: @cozyegypt