Shipping policy

At Cozy, we’re committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, handle, and deliver your purchases.

By placing an order through our website, you agree to the terms outlined below.

Orders are processed within 2–7 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

You will receive a confirmation email once your order is processed and shipped.

Please note that processing time is separate from delivery time.

We partner with trusted third-party courier services to ensure your orders reach you safely and on time.

Once your order is shipped, you will receive a tracking number via email or SMS so you can monitor your delivery.

Once your order has been shipped, you’ll receive an email or message with a tracking link.

If you haven’t received tracking details within 3 business days, please contact us at info@cozyegypt.com for assistance.

If your package is delayed, damaged, or lost in transit:

Please contact us immediately at info@cozyegypt.com.

We will work directly with our shipping partners to resolve the issue.

Cozy is not responsible for delays caused by the courier, customs, or incorrect shipping information provided by the customer.

Please ensure that all shipping details are accurate at checkout.

If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any re-shipping costs.

If you need to modify or cancel your order, please contact us within 12 hours of placing it.

After the order is shipped, we are unable to make any changes.

If you have any questions about shipping or need help with your order, please reach out to us:

📧 Email: info@cozyegypt.com

🌐 Instagram: @cozyegypt